TELUS Business Connect

 

How Business Connect Works

Business Connect Benefits


Business Connect Construct

1. Start with...

1 x Business Connect Office phone number with: 
  • Sophisticated calling features plus desktop app & mobile integration 
  • Unlimited Canada/US long distance 
  • Toll-free number (1000 minutes) 
  • Internet Fax 
  • Audio Conferencing 
  • Directory listing 
  • Business Connect Meetings (4 Users) 


1 x SmartHub Backup (Optional)
  • $5/month over 24 months
  • 1GB Non-shared data  
1 x 25/5Mbps HSIA 

2. Add what you need for more employees

Phone number with unlimited Canada/US long distance | internet fax | Audio Conferencing | Business Connect Meeting | Phone Number | Extension

3. Add equipment and additional products and services…

4. Add WLS (Tablets, Shared Data, Roaming Packages and WLN (Fibre, TV, vanity no) services

 

Business Connect features

<
Auto-Attendant Also known as Auto-Receptionist. Greet callers and route them to employees and departments, use recorded greetings, announce departments or employee
  • Customer experience
  • Image management
  • Time saver
  • Cost reduction
Answering rules Direct critical calls (family, key clients) straight to a specific number, days and hours of operation with routing rules and greetings (can vary from department to employee), custom greetings between date ranges, after hours call routing
  • Customer experience
  • Efficiency
  • 7 x 24
Call blocking Permanently block specific numbers, block entire area codes, define a list of allowed numbers
  • System management
  • Peace of mind
  • Cost management
  • Time management
Call flip Move a call in progress from one device to another (Cell, desk phone, home phone)
  • Mobility management
  • Customer experience
  • Business continuity
Call forwarding Automatically forward calls to multiple phone numbers, can be sequential or simultaneous, define the number of times it rings before forwarding
  • Decentralize operations
  • Image management
  • Efficiency
  • Maximize revenue
Call park Place calls on hold in a virtual location and retrieve them as required. You can then pass it along to the party that is retrieving the call (i.e. receptionist parks a call, finds out which agent is available and provide the park location to the agent)
  • Efficiency
  • Customer experience
Call recording (on-demand) Record inbound and outbound calling for one or multiple users. Can be saved and played back anytime
  • Compliance management
  • Quality assurance
  • Coaching/training tool
  • Knowledgebase
Call screening Accept or reject calls from specific numbers and send others directly to voicemail, see which dept. or ext. the number is coming into, displays the number of the caller
  • Time management
  • Personalized greeting
  • Efficiency
Caller ID Caller ID information appears on display before call is connected
  • Time management
  • Personalized greeting
  • Efficiency
Caller ID control Answering rules can be applied based on caller ID, such as receiving a call from an important client to screening unwanted telemarketers
  • Time management
  • Peace of mind
  • Efficiency
Call transfer Transfer calls to any extension or number outside the system
  • Efficiency
  • Time management
  • Customer experience
  • Employee engagement
Departments / Groups A virtual department with a group of extensions
  • Image management
  • Customer experience
  • Time management
Directory Listing Free publications of your business details in White Pages
  • Presence
  • Marketing
Voicemail Every extension and department includes voicemail. Return calls promptly with one-click, return calling, receive a text when you get a new voice mail, see your messages and prioritize your responses
  • Time management
  • Communications
  • Customer experience
Voicemail to email (as audio file) Receive email notifications with voice message attachments
  • Time management
  • Image
  • Efficiency
Intercom Announce parked calls, announce visitors, deliver quick messages, reach any colleague in the office (broadcast)
  • Time management
  • Efficiency
Call quality indicator on mobile Measures packet loss. Visual color indicator determines call quality – green is excellent, yellow is average and red is poor.
  • Customer experience
Call queues (25 call max) Calls to a department will be placed on hold until one of the pre-designated agents can take the call
  • Efficient call distribution
  • Customer experience
Internet Fax <- 200 items max Send and receive faxes through your online account, through MS Outlook or through your phone
  • Greener
  • Cost savings
  • Time management
  • Mobile service
Notification alerts by email and SMS Get text messages and SMS alerts when new faxes arrive
  • Time saver
  • Convenience
  • Efficiency